Print or display the QR code on another device (e.g., a mobile phone, laptop, or tablet).

Go to your device Settings > Cellular or Mobile.

Tap Add Cellular Plan or Add Mobile Data Plan or Add eSIM

Tap Use QR Code and scan your eSIM QR code.

Label your eSIM (e.g., Italy eSIM).

Choose your preferred default line to call or send messages. 

Choose your preferred line to use with iMessage and Facetime.

Choose your new eSIM plan as your default line for cellular data. Keep ” Allow Cellular Data Switching ” turned OFF to prevent changes on your other line.

If you need assistance, please  contact us.

Print or display the QR code on another device (e.g., a mobile phone, laptop, or tablet).
GO to Settings. 

TAP Connections.

TAP SIM Manager.

TAP Add eSIM.
TAP Scan QR code from service provider.
TAP Add.

Once the eSIM is installed, you will be brought to the Settings page.

SCROLL down and TAP Mobile data.

SELECT the eSIM you installed.

If you need assistance, please contact us.

If you cannot scan the provided QR code, you can install the eSIM by entering the eSIM installation details manually.

Contact our support team by email, and we will send you SM-DP + Address
and activation code

After getting the code:

iPhone install guide –

Go to Settings on your device

Go to Cellular/Mobile

Add Cellular/Mobile Plan

Select Enter Details Manually. You will be asked to enter:

SM-DP+ Address

Activation Code

Confirmation Code (if available)

Turn on your eSIM under Cellular/Mobile Plan

Select your eSIM for Cellular/Mobile data

Enable Data Roaming

Please turn off your primary line to avoid roaming charges from your carrier provider when overseas

Samsung Instal guide: 

Go to Settings on your device

Tap on “Network & Internet”

Tap the “SIM manager” 

Tap Add eSIM / Add Data Plan

Tap Enter Code Manually. You will be asked to enter the QR code information SM-DP+Adress
Turn on your eSIM under “Sim Manager” 

Enable “Mobile data”
Go to  setting > Conectiuns >  Mobile networks >
Torn on “Data Roaming”
 

Please turn off your primary line to avoid roaming charges from your carrier provider when overseas

If you need assistance, please contact us. 

Go to Mobile Installation Guide for installation details
Please turn off your primary line to avoid roaming charges from your carrier provider when overseas

If you need assistance, please contact us.

This error message appears when you try to add an eSIM that has been added before or the QR code was partially scanned due to poor connection.

Option one – go to setting – cellular and check if a new line was added it will be the last one on the eSIM list and probably will be “On”

To confirm whether the eSIM has been installed or not, please proceed as below:

Go to Settings

Go to General

Tap About and scroll down

If the eSIM is installed and turned on, you should be able to view the ICCID [NUMBER] + an extra digit as long as the eSIM line is “On” under your Cellular Plans.

If you need assistance, please contact us.

You probably did not turn on the roaming optimun on your data plan

iPhone:
Go to settings> cellular >  Tap the new eSIM line that was created (will be the bottom one)
Turn on “data roaming”

Samsung:
Go to  setting > Conectiuns >  Mobile networks >
Torn on “Data Roaming”

If you need assistance, please contact us.